Privacy Statement

Carers Plus Yorkshire collects and stores personal information about clients who use our services for, but not limited to, information, advice, and support.

When we ask for your personal information, we will:

  • Only request the information we need;

  • Treat your information as confidential;

  • Keep it securely, whether on a protected database or in locked cabinets.

The member of staff you speak to will record the necessary personal information and enter it into our database. This allows us to provide the best possible service, reduce the need for you to repeat yourself and help plan the support you require. We take the security of your information seriously and ensure that only authorised staff can access it. We will always seek your consent before collecting or using personal information. Consent is obtained verbally during telephone support and in writing during face-to-face meetings.

Information We Record

Carers can choose what information they wish to share with us. Typically, but not limited to, we record:

  • Name

  • Date of birth

  • Address

  • Telephone number

  • Contact with professionals

  • Your situation

  • Relevant sensitive information, such as ethnic origin, religion, health, or sexuality

All information is retained for a minimum of 7 years from the last date of contact, or longer if required by a funder.

Your Rights

You have the right to access the information we hold about you and to request restrictions on how we use it. For full details, see our Privacy Policy and Cookie Policy.

You can contact our Data Protection Officer on email: admin@carersplus.net or telephone or 01723 850155

If you are unhappy with how we manage your personal data, you can also make a complaint to the Information Commissioner’s Office (ICO).

Privacy Policy

1. Introduction

1.1 Carers Plus Yorkshire is committed to protecting your personal information and being open and transparent about how we collect, use and store it.
1.2 This Privacy Policy explains how we handle personal data when you use our website, contact us, access our services, or support our work.
1.3 If you have any questions about this Privacy Policy or how we use your data, you can contact our Data Protection Officer on email: admin@carersplus.net or telephone or 01723 850155

2. Who we are

2.1 Carers Plus Yorkshire is a registered charity supporting those across the local community and a company limited by guarantee
2.2 Charity number: 1046228.
2.3 Company number: 3042108.
2.4 VAT no. 721 3478 50. 
2.5 Carers Plus Yorkshire’s registered office address is 96 High Street, Snainton, Scarborough, YO13 9AJ.

3. What information we collect

3.1 We may collect personal information including, but not limited to:

  • Your name

  • Contact details such as email address, telephone number or address

  • Information you provide through contact forms or referral forms

  • Information relevant to the support or services you are accessing

  • Feedback, enquiries or correspondence you send to us

3.2 In some cases, we may also collect special category data (such as health or caring-related information) where this is necessary to provide support or services. We only collect this information when it is relevant, appropriate and for a purpose.

4. How we use your information

4.1 We use personal information to, but not limited to:

  • Respond to enquiries and requests

  • Process referrals

  • Provide information, advice, support and services

  • Maintain appropriate records

  • Improve our services and website

  • Meet our legal and regulatory obligations

4.2 We will only use your data for the purposes for which it was collected.

5. Lawful basis for processing

5.1 Under UK GDPR, we rely on one or more of the following lawful bases to process personal data:

  • Consent – where you have given clear permission

  • Contract – where processing is necessary to deliver a service

  • Legal obligation – where we are required to comply with the law

  • Vital interests – to protect someone’s life

  • Legitimate interests – where processing is necessary for our charitable work and does not override your rights

5.2 Where we process special category data, we do so in accordance with additional legal safeguards.

6. Donations

6.1 Donations can be made via a link on our website, which takes you directly to PayPal to complete your payment.
6.2 Carers Plus Yorkshire does not collect or store any payment card details. All personal and financial information entered during the donation process is handled entirely by PayPal, in accordance with their privacy policy.

7. Sharing your information

7.1 We will not sell your data.
7.2 We may share information with trusted partner organisations or professionals where this is necessary to:

  • Provide services or support

  • Process referrals

  • Meet safeguarding or legal obligations

7.3 Any information shared is limited to what is necessary and handled securely.

8. How we store and protect your data

8.1 We take appropriate technical and organisational measures to protect personal data from loss, misuse, unauthorised access or disclosure.
8.2 This includes secure systems, access controls and staff training.

9. How long we keep your information

9.1 We keep personal data for as long as necessary for the purpose it was collected, or as required by law, funders or regulatory bodies.

10. Cookies and website analytics

10.1 Our website uses cookies and analytics tools to help us understand how visitors use our site and to improve content and functionality.
10.2 You can control or disable cookies through your browser settings.
10.3 Read the full Cookie Policy here

11. Your rights

11.1 Under data protection law, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data where appropriate

  • Restrict or object to certain processing

  • Withdraw consent at any time (where consent applies)

11.2 To exercise any of these rights, please contact our Data Protection Officer on email: admin@carersplus.net or telephone or 01723 850155

12. Complaints
12.1 If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue. You can contact our Data Protection Officer on email: admin@carersplus.net or telephone or 01723 850155
12.2 You also have the right to complain to the Information Commissioner’s Office (ICO).

13. Changes to this Privacy Policy

13.1 We may update this Privacy Notice from time to time to reflect changes in law, guidance or our services.
13.2 The most recent version will always be available on our website.

Cookie Policy

1. Introduction

1.1 This Cookie Policy explains what cookies are, how we use them on our website, and how you can manage or disable them.
1.2 By using our website, you consent to our use of cookies in line with this policy.
1.3 For more information on how we handle personal data, please see our Privacy Policy

2. What are cookies?

2.1 Cookies are small text files placed on your device (computer, tablet, or mobile) when you visit a website.
2.2 They help the website remember information about your visit, such as your preferences or login details, and can improve your browsing experience.

3. Types of cookies we use

3.1 Strictly necessary cookies

  • These cookies are essential for the website to function properly.

  • They enable basic features like page navigation, form submissions, and security.

  • Without these cookies, the website may not work correctly.

3.2 Performance and analytics cookies

  • These cookies collect information about how visitors use the website, such as pages visited, time spent, and any errors encountered.

  • This information is used to improve how the website works and to make content more useful.

  • We use Squarespace Analytics to help understand site performance.

3.3 Functional cookies

  • These cookies remember choices you make on the website, such as language or region preferences, to improve your experience.

3.4 Marketing cookies

  • These cookies may be used to track visitors across websites to display relevant advertisements.

  • We do not use marketing cookies ourselves, but third-party content (like social media buttons) may set them.

4. Managing cookies

4.1 You can control or disable cookies in your web browser settings.

  • Most browsers allow you to refuse or delete cookies.

  • Disabling certain cookies may affect the functionality of the website.

4.2 Squarespace also allows a cookie banner on the site to let users accept or reject non-essential cookies.

5. Third-party cookies

5.1 Our website may contain links or embedded content from third-party providers (e.g., YouTube, social media, PayPal).
5.2 These third parties may place their own cookies when you visit their content.
5.3 We do not control these cookies, so please check their privacy or cookie policies for more information.

6. Changes to this Cookie Policy

6.1 We may update this Cookie Policy from time to time to reflect changes in our website, services, or legal requirements.
6.2 The most recent version will always be available on our website.

7. Contact

7.1 If you have any questions about our use of cookies or your privacy, you can contact our Data Protection Officer on email: admin@carersplus.net or telephone or 01723 850155