Carers Plus Yorkshire collects and stores personal information on the carers who come to our service for information, advice and support. When we ask you for personal information we will:
- Only ask for what we need
- Treat the information as confidential
- Store the information in a secure manner including on a secure database and/or in locked secure cupboards.
The Carer Adviser you talk to will take necessary personal information about you and will input this onto our data base. The information we keep about you is to help us offer you the best possible service. By keeping a record of our contact with you will reduce the times you have to re-tell your story and help us plan with you what support you need.
We will protect information and make sure only authorised people access it.
We will always ask for consent from carers. When offering telephone help, we will ask for consent over the phone. When working face to face with carers we will ask for written consent.